Overview
Cross-workflow metricsTotal Calls (All UCs)
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Pending Twin connection
Avg Completion Rate
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Across all workflows
Customer Engaged
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Engagement rate
Avg Call Duration
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Across all workflows
This page will show aggregate metrics from all three use cases once the Twin DB connection is wired up in the custom app.
Data sources: calls and call_items tables, filtered by stage = 'production'