Element Fleet/Production/Overview

Overview

Cross-workflow metrics
Total Calls (All UCs)
Pending Twin connection
Avg Completion Rate
Across all workflows
Customer Engaged
Engagement rate
Avg Call Duration
Across all workflows

This page will show aggregate metrics from all three use cases once the Twin DB connection is wired up in the custom app.

Data sources: calls and call_items tables, filtered by stage = 'production'